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Submit a complaint


Tell us what happened

Please share with us any additional details about this issue by answering below questions

Was the parcel delivered? if so, please provide the delivery date.
What is the main reason for submitting the claim? (e.g. Loss of the package, Damaged parcel, Etc.)
Did receiver sign that they received the parcel?
If the parcel was damaged when it arrived, did the receiver complete a report about the parcel being damaged and give it to the courier?
Did receiver take pictures of the package after receiving it?
Was anything missing from the parcel?
If anything was missing, please provide the details of items missing.
Are the receipts of purchase for missing items available?

Please be advised that your personal data contained in the form is processed by Polimex in order to answer the question. They will not be shared with other entities. Their submission is voluntary.
You have the right to inspect your data and amend it.


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